{"id":6589,"date":"2025-12-03T15:53:11","date_gmt":"2025-12-03T20:53:11","guid":{"rendered":"https:\/\/mare.lizardpublicidad.com\/?page_id=6589"},"modified":"2026-01-02T11:14:07","modified_gmt":"2026-01-02T16:14:07","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/marecusco.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6589\" class=\"elementor elementor-6589\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c53d42b e-con-full qode_elementor_container_inner e-flex parallax_section_no e-con e-parent\" data-id=\"c53d42b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4104466 e-con-full e-flex parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"4104466\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47839f2a elementor-widget elementor-widget-heading\" data-id=\"47839f2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints Book<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be054fa elementor-widget-tablet__width-initial elementor-widget elementor-widget-bridge_cf_7\" data-id=\"be054fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bridge_cf_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"qode-contact-form-7 qode-contact-form-7-0\">\n    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6591-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6591\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6589#wpcf7-f6591-o1\" method=\"post\" class=\"wpcf7-form init cf7_custom_style_1\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/6589#wpcf7-f6591-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6591\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6591-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span><\/p>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"dni\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"DNI\" value=\"\" type=\"text\" name=\"dni\" \/><\/span><\/p>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"phone\" \/><\/span><\/p>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/p>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Address\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><\/p>\n\n<br>\n\n<p>Choose a Reason: <span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"motivo[]\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Complaint<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"motivo[]\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Claim<\/span><\/label><\/span><\/span><\/span><\/p>\n\n<br>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamoqueja\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Details of the complaint or claim\" name=\"reclamoqueja\"><\/textarea><\/span><\/p>\n\n<div id=\"cf7sr-69ddce62a3d9e\" class=\"cf7sr-g-recaptcha\" data-theme=\"light\" data-type=\"image\" data-size=\"normal\" data-sitekey=\"6Ler_ekUAAAAAHezwhda32vUtINY7odqDy4rjnLX\"><\/div><span class=\"wpcf7-form-control-wrap cf7sr-recaptcha\" data-name=\"cf7sr-recaptcha\"><input type=\"hidden\" name=\"cf7sr-recaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\n<br>\n\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n    <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eab2ae8 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"eab2ae8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee52174 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"ee52174\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e7711e e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"8e7711e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f3f448 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-child\" data-id=\"9f3f448\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b960a9a elementor-widget elementor-widget-image\" data-id=\"b960a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"110\" src=\"https:\/\/marecusco.com\/wp-content\/uploads\/2025\/10\/LOGO-MAIL-MARE.png\" class=\"attachment-large size-large wp-image-5520\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4ebc0 elementor-widget elementor-widget-text-editor\" data-id=\"5e4ebc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">In accordance with the Consumer Protection and Defense Code (Law: 29571), we provide you with the Complaints Book in case you wish to file a complaint or claim regarding the service or product received.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34516a3 elementor-widget elementor-widget-text-editor\" data-id=\"34516a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Complaint:\u00a0<\/strong>Dissatisfaction, discomfort or discontent regarding customer service.<\/p><p><strong>Complaint:\u00a0<\/strong>Dissatisfaction related to products or services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793977e elementor-widget elementor-widget-text-editor\" data-id=\"793977e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">To submit your complaint or claim, you must follow these steps:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26859d3 elementor-widget elementor-widget-text-editor\" data-id=\"26859d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">1. Fill out the following form registering the type of complaint or claim and contact information so that we can contact you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d40769c elementor-widget elementor-widget-text-editor\" data-id=\"d40769c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">2. Within the next 48 hours you will receive an email regarding your complaint or claim, which you should save for your later follow-up or reference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55bbf67 elementor-widget elementor-widget-text-editor\" data-id=\"55bbf67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">3. In accordance with and in compliance with D.S.011-2011 PCM, the deadline for addressing the complaint or claim is 30 calendar days from its presentation, which may be extended exceptionally according to the complexity of the requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Elegir Motivo: QuejaReclamo Conforme al c\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley: 29571), ponemos a tu disposici\u00f3n el Libro de Reclamaciones en caso desees ingresar una queja o reclamo respecto al servicio o producto recibido. Queja:\u00a0Disconformidad, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico. Reclamo:\u00a0Disconformidad relacionada a los productos o servicios. Para poder ingresar tu queja o reclamo deber\u00e1s seguir&#8230;<\/p>","protected":false},"author":1,"featured_media":6870,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6589","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/pages\/6589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/comments?post=6589"}],"version-history":[{"count":58,"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/pages\/6589\/revisions"}],"predecessor-version":[{"id":6948,"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/pages\/6589\/revisions\/6948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/media\/6870"}],"wp:attachment":[{"href":"https:\/\/marecusco.com\/en\/wp-json\/wp\/v2\/media?parent=6589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}